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REFUND POLICY

ZIICK & GeeK WATCH – Standard Refund Policy


At ZIICK & GeeK WATCH, customer satisfaction is our top priority. We are committed to ensuring that every order meets your expectations in terms of product quality, accuracy, and delivery. We understand that issues can sometimes arise, which is why we have established a clear, fair, and detailed refund policy to safeguard your rights and provide you with a secure and worry-free shopping experience.

1. Eligibility for Refunds

You may apply for a full or partial refund under the following circumstances:

  • Item Not Received
    If you do not receive your order within the delivery time promised, we will assist you in tracking the shipment and, upon confirmation that the item cannot be delivered, offer a full refund.

  • Damaged or Defective Item
    If the product you receive is damaged, defective, or has quality issues, please contact us within 7 days of receiving the item. After verification and upon providing relevant photo or video evidence, we will determine whether to issue a full or partial refund and, depending on your preference, arrange for a return or replacement.

  • Item Not as Described or Incorrect
    If the item you receive does not match the description, such as differences in model, color, or functionality, we will offer a full refund or free reshipment. For efficiency, please contact us as soon as possible after receiving your item.

  • Other Special Circumstances
    In cases where force majeure (such as customs delays or logistics issues) occurs and leads to order problems, we will handle refund matters based on mutual agreement after verification of the situation.

2. Refund Process

To ensure that your refund request is handled promptly and efficiently, please follow these steps:

  1. Step 1: Contact Customer Service
    Please contact our customer service team within 7 days of receiving the item by providing your order number and the reason for the refund request via:

    • Email: vip@contactserved.com

    • WhatsApp: +1 4345694523

  2. Step 2: Submit Relevant Evidence
    To facilitate prompt verification, please submit the following materials (if applicable):

    • Photos or videos showing the damage, defect, or discrepancy of the item

    • The receipt, order confirmation email, or other proof of purchase

    • A detailed description of the issue and the time it occurred

  3. Step 3: Refund Request Review
    Our customer service team will review your refund request within 1–2 business days and communicate with you regarding the refund details. We will provide you with an appropriate refund or exchange solution along with an explanation of the next steps.

  4. Step 4: Refund Processing and Settlement

    • If the request is approved, the refund will be processed via your original payment method, typically through PayPal.

    • Once approved, the refund is generally completed within 3–7 business days (subject to the processing time of your bank or payment provider). In cases of partial refunds, we will clearly indicate the refund amount and any deductions after confirming the condition of the item.

  5. Step 5: Feedback and Improvement
    After the refund is processed, we invite you to provide feedback on the process so that we can continuously improve our service quality and enhance your shopping experience.

3. Refund Limitations and Exceptions

To ensure the fairness and effectiveness of our refund policy, the following situations may not qualify for a refund:

  • Late Applications: Refund requests submitted more than 7 days after receiving the item will not be accepted, unless there are special circumstances agreed upon by both parties.

  • Unauthorized Returns: Please do not return items without first contacting our customer service, as this may affect the refund process.

  • Non-Quality Related Returns: For returns due to personal preference (e.g., “I don't like it”), unless prior written consent is obtained from us, the customer will bear the return shipping cost.

  • Improper Use: Issues caused by improper use, inadequate storage, or intentional damage by the customer do not qualify for a refund.

4. ZIICK & GeeK WATCH Refund Commitment

We are committed to maintaining a transparent, efficient, and professional refund process, ensuring that every refund request is handled fairly and promptly:

  • 100% Buyer Protection: We strictly adhere to PayPal’s buyer protection policy, ensuring that your funds will not be released to the seller until you confirm receipt of your item.

  • Fast Response: All refund requests will be reviewed and responded to within 1–2 business days to ensure that issues are resolved promptly.

  • Multi-Channel Communication: You can reach us via email or WhatsApp, and we will provide detailed updates on the refund process and the resolution plan.

  • Secure and Worry-Free Refund Process: Refunds will be returned through PayPal or your original payment method, ensuring that every transaction is securely and fully refunded.

5. Contact Information

If you have any questions about the refund policy or need further assistance, please contact us through the following channels. Our customer service team is ready to help:

  • Email: vip@contactserved.com

  • WhatsApp Customer Service: +1 4345694523

ZIICK & GeeK WATCH is dedicated to upholding the principles of integrity and customer-first service. Through strict transaction management, logistics assurance, and comprehensive after-sales support, we strive to provide a worry-free shopping experience for customers worldwide. We believe that by continuously improving our service processes and feedback mechanisms, we can enhance your overall shopping satisfaction and earn the trust of customers around the globe.